Features
 Data Access & Reporting
 Technology
    Processing Performance
    Support & Guarantees

Support & Guarantees

ePropertyTax® provides customer support that ensures your success with our software. Our ASP system allows you to totally eliminate your involvement in maintaining hardware, software, or property tax content. ePropertyTax customers do not pay additional fees for support, and we encourage you to contact us whenever you are uncertain how to use our software.

Because ePropertyTax’s support team has access to your database, we are able to diagnose and resolve a very high percentage of issues during the initial phone call. When ePropertyTax is contacted for customer support, we are not only interested in addressing your issue, but also in learning how we can improve our software and training.

ePropertyTax updates our forms and other content on a nightly basis. The latest forms will be available for your use the very next day after they are created. No other property tax software updates your software and content for you as often as ePropertyTax.

ePropertyTax provides you with a service level agreement (SLA) that is the best in the industry, and guarantees your system uptime and performance. Our customers are contractually assured that they will always own their data, and that they can receive an electronic copy of their data at anytime. We protect your data from all of the possible causes of data loss, including hardware failure, hosting environment breaches and disasters, and unauthorized access.